South Bermondsey, London

Cancellation Policy
Key Definitions
Advance Rent
Payment of £500 upon booking and is deducted from future rent payments.

AST
Assured Shorthold Tenancy agreement

Full Rent Payment
Full amount can be paid by a date specified

Rent instalments
Three instalments as specified in the AST

When a Student wishes to terminate their AST at any time after the date of signing the AST

Brand Commitments
- All Cancelations will be managed in line with the company cancelation policy and T&C's outlined in the signed AST and on our website
- Where applicable the relevant cancelation and admin fees will be charged to the student account
- Feedback will be gathered from the student to understand why they have cancelled

The Procedure
Your booking will be confirmed on completion of the Advance Rent payment. Unless the Tenancy Agreement has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement is signed by you) or you have already collected the keys to your accommodation, you have a "Cooling-Off Period" of 14 calendar days commencing the date of Booking Confirmation email.
If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 3 calendar days from the date and time you sign the Tenancy Agreement.
During the Cooling-Off Period if you decide to cancel your accommodation booking you must do so in writing or by sending an email directly to the Property Team and we will fully refund the Advance Rent Payment and release you from the Tenancy Agreement.
At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end.

Once the Cooling-Off Period has ended;
a) You will be bound by the terms of the Tenancy Agreement
b) The Advance Rent Payment is a "holding deposit" as defined in paragraph 3(2), Schedule 1 of Tenant Fees Act 2019 and will be held until the first Rent payment falls due under your Tenancy Agreement and will be offset against the amount due.
c) You will remain liable for the Rent due under the Tenancy Agreement for the whole of the Tenancy Period.

You may be able to cancel your tenancy if you are outside of the cooling off period/s if the following applies:
- You are unable to obtain a visa.
- You have failed to achieve the grades to start your University course for this academic year.
- You are studying in and alternative city where a Project Student accommodation is unavailable.
- The course you are to study has been cancelled.
- You have deferred your University entry for this academic year.
- You have been evicted from University for this academic year.
- You have voluntary withdrawn from University for this academic year.
If any of the above situations apply to you then you, then please email explaining the reason you need to cancel. We will also require official written evidence from your place of Education, UCAS or Visa/Embassy to Project Student within 7 (seven) calendar days of you being notified or the decision being published or reached.
If sufficient evidence is provided to our satisfaction, you will be eligible for release from the Tenancy Agreement If your application to be released from your contract has been approved, but your contract has already commenced, then you will be liable for all the rent owed up until the date you provided evidence in writing.

You may not be able to cancel your tenancy if you are outside of the cooling off period/s if the following applies to you:
- You have changed your mind about living in the accommodation.
- You have booked into a different accommodation.
- You have decided to take a placement year.
- Your classes have temporarily or permanently moved to be taught online.
- You have made the decision to commute to University.

If you wish to cancel due to any of the above reasons you will be required to find a replacement resident to take over your tenancy. The replacement resident must be a full-time student, can legally reside in
the UK and match the preferences of the accommodation/and or flat.
The Landlord will assist you in this search by contacting any enquiry leads or wating lists if we have them, but it is your responsibility to find a replacement tenant. If a suitable replacement tenant is found they must sign the contract for the remaining length of your Tenancy Agreement and they will also be liable for the same payment schedule instalment as the contract you have signed.
The new tenant will also be liable for an upfront rent payment before they collect the keys and the amount of this payment is dependent on the date when the new tenant is proposing to move in (eg. A new tenant who moves in just after an instalment date will be liable for that instalment amount.) The amount owed will be calculated and informed to the prospective tenant before their tenancy starts.
If a replacement resident is successfully found you will be released from your Tenancy Agreement from the date the new tenant moves in.
We assess all requests to cancel on a case-by-case basis and until a decision has been made you will remain liable for all accommodation fees.
If you wish to leave the accommodation due to illness or any other extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made in writing or via email and you must provide the relevant and satisfactory documentation to support your case.

January 2024