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Cancellations
If the booking is cancelled by the applicant prior to it being countersigned, the Advance Rent payment will be returned.

Once the booking is countersigned, we offer a 72 hour "cooling off" period so if circumstances change, the tenant can cancel the booking subject to having not moved into the property.

From the 1st August 2024 the "cooling off" period is reduced from 72 to 24 hours after the booking is countersigned.

To cancel the booking please email the Residents’ Team within 72 / 24 hours of being sent the ‘Lease Agreement
Executed’ email. The tenant will then be refunded the advance rent payment. NB. This may take up to 10 working days to reach your account.

Once the "Cooling Off" period has expired, the tenant can cancel the booking prior to the tenancy start date if:
• You do not have a visa to enter the UK.
• You have not acquired the grades to be offered a place at the chosen university.
• You have failed to achieve the grades to continue your study at university.

In these circumstances, please provide evidence (UCAS notification/ Visa refusal documentation) to the Residents’ Team within 72 hours of being notified. Once we receive this, we will confirm receipt of your request to cancel and refund your full Advance Rent.

There are no other circumstances under which we will accept a request for a cancellation either before or during the tenancy.

It may be possible with the Landlord’s agreement to transfer your obligations to someone else who is eligible to live at the property. There is no obligation on our part to find you a replacement tenant. You can advertise your
accommodation or undertake your own search for a replacement tenant. If you find a replacement, we will need to do some basic checks to confirm their eligibility to enter into a tenancy.

Before we will accept the new tenant, your account and all obligations need to be up to date and any rent due up to your tenancy ending will need to be paid. There will also be a charge incurred (please see Fee Schedule for details).

Once the new person has signed the Tenancy Agreement and made the first rent payment they will take responsibility for future rent payments and all other obligations as stated in the agreement. Until this has happened you will remain responsible for the payment of rent until the original end date of the tenancy.

Tenancy Agreement
A sample Tenancy Agreement can be viewed on the chosen property’s website page.
Once the accommodation is selected, we allow five days for the applicant and guarantor (as applicable) to sign the
Tenancy Agreement.
Once both have signed the agreement, it will then be countersigned by the Landlord and become legally binding. The
tenant and guarantor are then legally committed to paying the rent in full even if the tenant does not move into the
property or chooses to leave the property early.
If the agreement is not signed by the applicant and guarantor during the five-day period, the booking may be cancelled
without any penalty on our part and with immediate effect.
If booking accommodation after the 1st August 2024, the time allowed for the applicant and guarantor to sign the
Tenancy Agreement will be two days.
All negotiations will be subject to contract and payment of the initially requested funds.